Lost and Found Software | getsteroo GmbH
About us
Lost and Found Software provides industry-leading solutions designed to modernize and streamline the process of managing lost and found items. Trusted by airports, public transportation providers, hospitality, education, entertainment, government, and more, we combine intuitive design, high security, and AI-driven matching to ensure lost items are returned quickly and reliably.
What We Do
Smart Matching with AI: Automatically match found items with lost item reports using machine learning and image recognition. Our system can detect item type, color, brand, serial numbers or ID details—reducing manual work and accelerating returns.
Full Digital Workflow: Online submission, tracking, and customer self-service 24/7. Our tools support accessibility standards, include video tutorials, and deliver user-friendly dashboards.
Fast, Secure Administration: From fraud‐detection to currency conversion, task management, audit-ready reporting and detailed history—every administrative feature is built to make operations smooth and transparent.
Global Reach: Integrated with major payment and shipping providers; multi‐language support; scalable for organizations of all sizes across different industries.
Benefits & Value
Reduce costs & effort: Handle less manual matching, fewer phone calls/emails, lower overheads.
Improve return rate & satisfaction: Faster identification and processing lead to higher return rates and happier customers.
Boost efficiency & visibility: Real‐time tracking, automated notifications (email, SMS), and clear status updates help both staff and users stay informed.
Modern, trusted service: Industry‐standard security, high usability, and ongoing innovation keep you ahead of user expectations.
Why Lost and Found Software?
State of the art image recognition + AI matching
Fully digital, customer‐centric experience
Proven in demanding environments (airports, public transport, hospitality, etc.)
Strong analytics, security, and compliance features
If you stop by our booth / get in touch, we’d be happy to show you how we’ve helped organizations cut lost & found handling times by as much as 90% while dramatically improving customer satisfaction.
Address
Carl-Benz-Str. 21
60386 Frankfurt am Main
Germany
E-mail: markus@lostfoundsoftware.com
Phone: +49 69 2547-2647
Internet: www.lostandfoundsoftware.com
Contact person:
Products & Services
Software
Lost and Found Software makes it easy for your organization to manage and streamline the complete Lost and Found process. With AI, automated image recognition and smart matching algorithms, our technology helps you turn "Lost" into "Found" more efficiently. Not only does Lost and Found Software save your organization costs, it also improves customer service by offering a single point of contact, 24/7 online self-service, and the option to ship items to preferred destinations. Say goodbye to the stress of lost items and hello to a seamless customer journey.
App
The app’s interface is intuitive and makes it possible for virtually anyone to log found items with a photo and additional information, all while being compliant with your organization’s internal process. With Lost Found App, it has never been easier to successfully increase your lost item return rate.
All you need to do is take a picture of the found item — that’s it, you’re done! The data is directly loaded in the Lost and Found system thanks to our unique technology. Our image intelligence actually recognizes what the item is, automatically extracts the necessary data and loads it into the correct category with all important attributes like color, model, even brand and serial number already in place.
All with a single picture — it’s just that easy!
Handling Gateway
The Lost and Found Software sends the item’s owner a link to the Handling Gateway, giving them full control over the return process. They can decide on all the details by simply:
• providing personal information and
• choosing their preferred provider (the Handling Gateway is connected to leading logistics partners) It is completely up to the organization if the customer is charged service fees. Lost and Found Software then transfers said fees to the company account.
Your advantages using the Handling Gateway:
• The Handling Gateway allows to connect with over 50 global Shipping Carriers to ensure your customers shipping needs are met.
• Your customers can use all conventional payment methods and we constantly expand our access.
• You don’t have to worry — we take care of customer communication, payment and shipment after your successful authentication of the owner.
